FAQ
Does Saravana Degree Coffee have any other branches?
No. We have only one branch in Kodambakkam.
Do you add any preservatives in your coffee powder?
No, we do not add any preservatives to our coffee powder.
Can we prepare a second decoction?
Yes. Pour half of the water used for the first decoction.
What is the expiry date of the coffee powder?
The coffee powder has a shelf life of one year from the date of manufacture.
Can we refrigerate the coffee powder?
Yes. You can store the coffee powder in the refrigerator for up to a year.
How to maintain the aroma in an opened pack of coffee powder?
Use an airtight container to preserve the aroma.
What are the grinding options for filter and coffee maker?
For coffee maker, use a fine grinding. For filter, use a coarse powder.
How to make a strong decoction?
Use less water to get a strong decoction.
How to make coffee without a coffee filter?
Pour coffee powder in boiling milk and boil more.
How long can I use your decoction?
We do not add any preservatives in our decoction either. So, our decoction can be used for **7 days** without refrigeration and for one month if refrigerated.
How can I order your decoction?
We have two options for ordering our decoction:
1. You can place the order via phone call or WhatsApp to the number +91 97890 73249. You can pick up the decoction by any third party services like Porter, Dunzo at your own responsibility.
2. You can directly visit our Kodambakkam shop and buy the Saravana Degree Coffee decoction.
How to make black coffee using coffee powder decoction?
Pour decoction in hot water. Black coffee is ready.
How much water and decoction do I need for one cup of black coffee?
You need 200 ml of water and 40 ml of decoction for one cup of coffee.
What is the deposit amount for event Oder?
For party orders, a refundable deposit amount of Rs. 2000 should be paid along with the product amount. The deposit amount will be returned at the time of returning the coffee can.
How do I get updates on my order and tracking?
Customers will get the notification for their order via their registered WhatsApp number. The order details will be sent to WhatsApp at the time of placing the order. The shipping information along with the tracking ID will be sent to WhatsApp at the time of dispatching the order.
Which courier service do you use for shipping your coffee powder?
We use The Professional Couriers for Tamil Nadu and Puducherry, and DTDC for the rest of India. We ask our customers to check if their area is covered by our shipping partners before placing an order. They should also find out if the service is door delivery or counter delivery.
-How can I track my order?
You can track your order for The Professional Couriers at https://www.tpcglobe.com and for DTDC at https://www.dtdc.in/tracking.asp.
What is the procedure for returning and refunding the product?
To claim a return and refund, you need to send us a product opening video as proof. You also need to send the product with your own courier expense. You should call or WhatsApp +91 97890 73249 and explain the proper reason for the return. After we accept your request, you can start returning the product. The return should be sent to our Kodambakkam store.
The refund amount will be processed within 7 days after Saravana Degree Coffee receives the returned package. The shipping charges will be deducted from the refund amount.